Effective Date: May 20, 2025
Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you use our website and functional lab testing services. By accessing our website, you agree to the terms of this policy.
1. Information We Collect
Personal Information:
We may collect personal information such as your name, date of birth, contact details, and payment information when you register, place an order, or contact us.
Health Information:
To provide functional lab testing services, we may collect health-related information, including test samples and results.
Technical Data:
We automatically collect technical data such as your IP address, browser type, operating system, and browsing activity using cookies and similar technologies.
2. How We Use Your Information
- To process your orders and provide requested lab testing services
- To communicate with you about your account, orders, or test results
- To improve our website, services, and user experience
- To comply with legal and regulatory requirements
- For internal record keeping and security purposes
3. Data Security and Confidentiality
We take the security and confidentiality of your data seriously.
- All personal and health information is stored securely using industry-standard encryption and access controls.
- Only authorized personnel have access to your data, and they are required to maintain its confidentiality.
- We regularly review and update our security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- With trusted service providers who assist in delivering our services (e.g., laboratory partners, payment processors), under strict confidentiality agreements
- When required by law or to comply with legal processes
- With your explicit consent for any other purpose
5. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Withdraw your consent for data processing at any time (where applicable)
- Request information about how your data is processed
- Lodge a complaint with a data protection authority if you believe your rights have been violated
To exercise your rights, please contact us using the details below.
6. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. You can control cookie preferences through your browser settings.
7. Retention of Information
We retain your personal and health information only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Lucid Labs
Email: [ad***@*******bs.health]
Address: Lucid Labs, 23 Thamesview, Cliffe Woods, Rochester, Kent, ME3 7HE